This privacy notice sets out how and why we collect, use, store, share and protect any personal information that you furnish us when you use this website and/or in relation to the services we provide; your personal information rights and how you can contact us.

Pristine Privacy is the controller of personal information that we collect and use, and are committed to ensuring that your privacy is protected for any personal information we hold about you. Should we ask you to provide certain personal information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement.

We may bring this notice up to date by periodically updating this page. We encourage you to check this page from time to time to be sure that you are happy with any changes. This notice is effective from [28 April 2023].

If you have any questions about this privacy notice or our privacy practices, including any requests to exercise your legal rights, please contact us at [email protected]

What we collect

We may collect, use and retain personal information about you in the process of providing services to you or in relation to our business dealings with you. These may include

• When you give us your contact details in asking for information about our services.
• When you book a health check service and/or engage our services.
• When you sign up as a subscriber for our emails.
• When you register to attend one of our events or webinars, or download one of our in-depth guides/reports.

 

The type of information we collect and use may vary depending on what you choose to furnish us and the purpose of our relationship. These will typically include

• Your name,
• Your contact information (such as telephone number, email address, messaging ID or social media handle),
• Your company information and
• Job title

What we do with the personal information we gather

We use your personal information to understand your needs and provide you with a better service, and in particular for the following reasons:

• for Internal record keeping
• for internal business reasons such as accounts and financial records relating to company activities
• to improve our products and services
• to fulfil a query, request for services and/or administer our services
• to provide our consultancy services to you or your organisation;
• to administer and manage our business relationship with you;
• to contact you about our events, reports and topical articles and services
• to periodically send you emails pertaining to information on legal updates, advisory guidelines or other information which we think you may find interesting using the email address which you have provided us based on your marketing preferences;
• to contact you for market research purposes and/or for feedback and comments on our service.
• to comply with legal or regulatory requirements.

Cookies  

We do not collect or process any personal data using cookies or similar technologies on our website.

Sharing your personal information

We may be required to share your personal information with the following categories of third parties for the purposes described in this privacy notice:

• Service providers operating as data processors that provide cloud-based services, email or IT hosting and system administration that are based.
• Professional advisors such as lawyers, accountants and insurers who provide advisory, legal and insurance services.
• We necessitate that all third parties or data processors respect the security of your personal information and to process them in compliance with the law. Third-party service providers are only authorised to process your personal information for specific purposes based on our instructions provided.

Whenever we transfer your information internationally, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented based on the requirements under the law.

We will not sell, distribute or lease your personal data to third parties unless we have your permission or are required by law to do so. We may use your personal data to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

We may also be required to disclose your personal data without your permission to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights

At Pristine Privacy, we work for TrustArc (www.trustarc.com) and employ their platforms, framework, methodology and services while adhering to their privacy policies and notices. TrustArc uses tools like Google Mail and Drive, and we access their platforms to deliver services while ensuring the segregation of data and systems. This may be achieved through means such as dedicated devices and/or software-based separation.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have control over that other website. Therefore, we cannot be responsible for the protection and privacy of any personal data which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal data

You have a number of rights under applicable data protection laws which may apply in certain circumstances. These include the right to:

• be informed about how we handle your personal information;
• request access to your personal information and to other supplementary information we hold about you;
• amend and/or update any incorrect or incomplete personal information that we hold on you
• withdraw your consent if you have previously agreed to us using your personal data for direct marketing purposes

If you would like to exercise any of those rights, please email us at [email protected] stating your request(s). We may also contact you for further information about your request.

There will be no charge for exercising your personal information rights. Nevertheless, a reasonable fee may be charged in case your request is deemed clearly unfounded, repetitive, or unreasonable. In such circumstances, we reserve the right to decline your request.

We will attempt to respond to all well-founded requests without undue delay and within a month. Occasionally it may take us more than a month if your request is particularly complex or if you have made several requests. In this case, we will notify you and keep you informed.

Keeping your personal information secure

We have built our website using industry-standard encryption and authentication tools to protect the security of personal data. We also use technological measures such as access controls, role based authorisation usage controls, password protection measures to help protect personal information. Information collected through the website is encrypted before it travels over the internet using industry standard technology for conducting secure online transactions. Unfortunately, because of its nature, we cannot guarantee against the loss or misuse of personal data transmitted over the internet.

We have put in place proper safeguards to prevent unauthorized access to personal information. We limit access to your personal information on the principles of least privilege and only on a needs to know basis. Those who process your information will do so only with due permission and are bound by an obligation of confidentiality.

We have also put in place procedures for dealing with any alleged data security violations.

We will inform you and any applicable regulatory body of an alleged data breach where we are required to do so by law.

How long we keep your personal data  

We will only store your personal information for as long as it is necessary provided there is  a business and/or legal obligation. This is to fulfil the purposes for which we have collected them, including the purposes of complying with any legal or statutory reporting requirements.

Our lawful bases

Our lawful bases for processing personal data are:

• For the performance of a contract or to enter into a contract (e.g. when providing our services to you or your organisation).
• For our legitimate interests such as to enable our business to operate reasonably while protecting your privacy rights.
• For a legal obligation such as our regulatory reporting requirements.
• By consent such as when you opt in to receive marketing information from us.

Further Information

If you have any questions about this privacy notice or our privacy practices, including any requests to exercise your legal rights, please contact us at [email protected]